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Service Level Agreements


Flexible Service Level agreements to meet your needs

MIT Offers a range of flexible solutions that can be tailored to meet the needs of any type of business. Our support base is in the UK just north of London with satellite support throughout the mainland UK. We specialise in affordable computer maintenance and engineering services.

Service Types Description

24/7/365 2 Hour Response

A same day 24/7/365 2 hour response SLA would include strategic spares held on site.

24/7/365 4 hour Response

A same day 24/7/365 4 hour response SLA for engineer attending site with the appropriate spare part to resolve the reported fault.

Monday to Friday 8am to 6pm

Same day engineering response during normal working hours.

Next Business Day 9am to 5pm

Next Business day engineering response for equipment that is not critical.

Customer Self maintenance

Customer maintains the equipment with spares, parts repairs and support from MIT.

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